Crew Onboarding – Recruit. Train. Deploy. The Best

Welcome to your Driver Onboarding.

This survey helps to identify the most ambitious and hardworking candidates who align with our values.

Answer all 10 questions.

**IMPORTANT**

Your camera must be enabled to complete this quiz
There are three correct answers for each question
You only get 2 attempts!

You must score 70% or above to book a meet and greet visit at the depot.

Good Luck!

Full Name

You are running out of time! few seconds are remaining.

You and your crew member arrive at a customer’s home, and you spot damage to the packaging. What should you do?

Report the issue and follow company protocol, making certain that the customer is left happy with the outcome before proceeding to your next delivery

The appliance was found to have damage in the same location as the packaging damage, so therefor, take images of the damage and call driver-line / customer support to report damage

Offer them a discount even though you have no authority to do so and don't report the item as damaged to the driver-line / customer support

Just take the appliance out of the packaging and deliver it without inspection

Take photos of the appliance in the packaging from all sides and top of the appliance. Then remove the item and take images of the appliance from all angles too

Hint

You are running out of time! few seconds are remaining.

It’s 6am, and you and your crew member have a long route ahead with 29 scheduled deliveries. You’re both feeling exhausted from the previous day’s shift. What do you do?

If exhaustion is affecting your performance, notify your supervisor 48 hours in advance so measures can be put in place to get your route covered

Warm up and mobilise yourself to reduce physical strain

Inform your manager that you’re too tired and refuse to work, causing you to receive a blow out fee and disrupt the scheduled deliveries

Get a good amount of sleep the night before to ensure you're mentally prepared for the day ahead

Push through and rely on caffeine to get through the day

Hint

You are running out of time! few seconds are remaining.

You and your crew member arrive at a customer’s home with a heavy fridge-freezer delivery. The customer is unhappy because they expected installation, but it was not part of their order. What do you do?

Offer to install it anyway, even though it's not included

Tell them you'll do the installation if they pay you in cash

Listen to the customer’s concerns, clarify the order details, and provide the next steps

Contact Driver Line / Customer Services to document the situation if necessary

Politely explain that you are unable to install without payment, and call the customer support team to allow them to speak with the customer directly

Hint

You are running out of time! few seconds are remaining.

A customer insists you and your crew member remove their old dishwasher, but they haven’t paid for removal. They start arguing with you. How do you handle it?

Document the issue and report it to the driver-line/customer support, if necessary

Firmly and politely state that you cannot proceed without proper authorisation, and payment for the service-line requested by the customer

Walk away and refuse further communication

Calmly explain the situation and contact the driver-line/customer support, in order for them to speak with the customer directly to resolve the situation

Remove the dishwasher anyway to avoid conflict

Hint

You are running out of time! few seconds are remaining.

You are loading your van in the morning and you notice damage to the packaging of an appliance, what should you do?

Alert the morning supervisor so they can document the damage. Helping to ensure that you don't inherit the damage

Just keep loading your van and inherit the damage

Take photos to time and dates stamp damages, as they can hurt your overall crew grading which is your concern as a subcontracted service provider, especially when more work is offered to the best performing crews

Skip protocol and simply get on with the day because you're already late. Worry about it later

If no supervisor is available, take images of the damage and send it as an email attachment to your crew lead. This way its documented

You are running out of time! few seconds are remaining.

You and your crew member finish your route two hours earlier than expected. What can you expect to happens next?

You will get paid for your contracted hours whether you finish early, or later than the expected finish time

Leave and start a side job to make extra money

Notify your depot and check if you can provide any support to any struggling crews in your area, to earn additional money before returning back to the depot

Immediately return to the depot and go home without debriefing with your supervisors on your return

Use the extra time to report any vehicle or delivery issues with the supervisors on the PM shift

Hint

You are running out of time! few seconds are remaining.

Your crew member calls in sick. What’s your approach?

Complain to customers about your crew member

Inform your depot so they can provide you with a temporary crew member (if possible), or have your route covered

Refuse to work and go home

Make certain that you attend the depot even though your crew member has blown out, in order for you to not receive a blow out fee too

Stay professional and request assistance if required

Hint

You are running out of time! few seconds are remaining.

You and your crew member are delivering an American Fridge Freezer in to a customers property, the doors space is not wide enough for the appliance to fit through in the packaging. What should you do?

Take the appliance out of the packaging, and remove the doors to allow the appliance to fit through the door space

Take the appliance out of the packaging even though you know it will not fit. Try to get through the gap and hope for the best

Once you're certain the appliance can fit through the door space, after removing the packaging, continue to deliver the appliance using the correct manual handling techniques and lifting aids if required

Take measurements of the appliance in the packaging, and measurements of the door space to show it will not fit. Take images to show the measurements so they can be uploaded to driver-line/customer support

Work as fast as possible, ignoring proper lifting techniques and force the appliance through the door space

Hint

You are running out of time! few seconds are remaining.

You and your crew member are running behind schedule due to traffic, and a customer calls asking why their delivery is late. What do you do?

A crew member whom is not driving should politely, explain the delay, and give them an accurate estimated arrival time

Ignore the call and focus on driving safely

Tell them it's out of your control and they should complain to customer services directly

Apologise for the delay, reassure them, and provide realistic expectations

If the delay is severe, notify your depot/driver line

Hint

You are running out of time! few seconds are remaining.

10.

During an installation, your crew member notices a leak in the customer’s existing water supply. What do you do?

Attempt to fix the leak yourself without proper training

Continue with the installation and hope it doesn’t get worse

Report the issue to your crew lead or driver-line / customer support team

Stop immediately and inform the customer of the issue, then report it to the Driver Line / Customer Services

If unsure, contact Driver Line for guidance

Hint